Privacy Policy

🔒 Privacy Policy

Last updated: May 2026

At TopPick (toppickstore.in), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or make a purchase from our store. This policy is in compliance with the Information Technology Act, 2000 and the Information Technology (Amendment) Act, 2008.

1. Information We Collect

When you visit or place an order on TopPick, we may collect:

  • Personal details: Name, email address, phone number, delivery address
  • Payment information: We do NOT store card or bank account details. All payments are processed securely through Razorpay and other PCI-DSS compliant payment gateways
  • Order information: Products purchased, order history, and transaction details
  • Device and browsing data: IP address, browser type, pages visited, time on site (collected via cookies and analytics tools)
  • Communication data: Emails, support tickets, and messages you send us

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders and send order confirmations
  • Provide shipping updates, delivery notifications, and tracking information
  • Respond to customer support queries and complaints
  • Improve our website, product range, and service quality
  • Send promotional offers or product updates (only if you've opted in — you can unsubscribe anytime by emailing us or clicking "Unsubscribe" in any email)
  • Detect and prevent fraud, abuse, or illegal activity
  • Comply with legal obligations

3. Sharing Your Information

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes. We share data only when necessary with:

  • Courier and logistics partners — to deliver your orders (name, address, phone number)
  • Payment processors — Razorpay and similar gateways for secure payment processing
  • Analytics tools — to understand website traffic and improve user experience (anonymised/aggregated data only)
  • Legal and regulatory authorities — when required by law or court order

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including order records, accounting obligations, and dispute resolution. Order data is typically retained for a minimum of 3 years for tax and legal compliance purposes.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart, preferences, and improve site performance. Types of cookies we use:

  • Essential cookies: Required for the website to function (e.g., shopping cart)
  • Analytics cookies: Help us understand how visitors interact with our site
  • Marketing cookies: Used to deliver relevant advertisements (e.g., retargeting ads)

You can disable cookies in your browser settings. Note that disabling essential cookies may affect site functionality.

6. Data Security

We use industry-standard security measures including SSL/TLS encryption, secure servers, and access controls to protect your personal information. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security against all threats. In the event of a data breach that affects your rights, we will notify you promptly.

7. Your Rights

Under applicable Indian law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or outdated data
  • Request deletion of your data (subject to legal retention obligations)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with us if you believe your data has been misused

To exercise any of these rights, email us at support@toppickstore.in.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. IT Act Compliance (India)

This Privacy Policy is published in compliance with:

  • The Information Technology Act, 2000 (and amendments)
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • The Consumer Protection (E-Commerce) Rules, 2020

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the updated policy.

12. Grievance Officer

For any privacy-related concerns or to exercise your data rights, contact our designated Grievance Officer:
📧 support@toppickstore.in
🕐 Monday – Saturday, 10 AM – 6 PM IST
⚡ Acknowledgement within 24 hours | Resolution within 30 days