Return & Refund Policy
🔄 Return & Refund Policy
Last updated: May 2026
At TopPick, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read this policy carefully — it protects both you and us.
1. Return Window
We accept returns within 7 days of delivery. Your return request must be raised within 7 days of receiving the product. Requests raised after this window will not be eligible.
2. Conditions for Return
To qualify for a return, the item must:
- ✅ Be unused and in its original condition
- ✅ Be in the original packaging with all tags intact
- ✅ Include the original invoice/receipt
- ✅ Not fall under the non-returnable categories listed below
The following are NOT eligible for return:
- ❌ Products that have been used, washed, or damaged by the customer
- ❌ Items returned without original packaging
- ❌ Products damaged due to misuse or improper handling
- ❌ Requests raised after 7 days of delivery
- ❌ Hygiene and personal care items once opened or used — including: baby shower/bath caps, baby teething toys, grooming kits, wet wipes, soap dispensers, and any item that comes in contact with skin or body
- ❌ Customised or made-to-order items
📌 Note on Baby Products: For health and hygiene reasons, baby items (shower caps, teethers, carriers, wet wipes) are non-returnable once opened or used. If the product arrived damaged or defective, see Section 5.
3. How to Raise a Return Request
- Email us at support@toppickstore.in with subject: "Return Request – Order #[your order number]"
- Include your order number, reason for return, and 2–3 clear photos of the product and packaging
- Our team will review your request within 24–48 hours
- If approved, we will arrange a reverse pickup or provide drop-off instructions
⚠️ Please do not return any items without our written approval. Unapproved returns will not be accepted and will be sent back to the sender.
4. Refund Process
| Payment Method | Refund Method | Timeline |
|---|---|---|
| Prepaid (UPI / Card / Net Banking) | Original payment method | 5–7 business days after reverse pickup |
| Cash on Delivery (COD) | Bank transfer / UPI (you must provide your bank/UPI details) | 5–7 business days after reverse pickup |
Shipping charges and COD convenience fees are non-refundable unless the return is due to our error or a manufacturing defect.
5. Damaged, Defective, or Wrong Products
If you received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos or video of the damaged/incorrect item
- Photo of the outer packaging as received
We will arrange a free replacement or full refund at no extra cost. This applies even to hygiene-category items if the product arrived faulty — we stand behind every product we sell.
6. Cancellations
Orders can be cancelled before dispatch by emailing support@toppickstore.in. Once dispatched, cancellations are not possible. If you refuse delivery of a dispatched order, the refund (minus shipping and COD fees) will be processed after the item is returned to our warehouse.
7. Exchanges
We currently do not offer direct product exchanges. To swap a product, please raise a return (if eligible) and place a new order for the desired item.
8. Your Rights Under Indian Consumer Law
This policy is in addition to your statutory rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If you believe your consumer rights have been violated, you may also contact:
- National Consumer Helpline: 1800-11-4000 (toll-free)
- Online grievance portal: consumerhelpline.gov.in
9. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer can be reached at:
📧 support@toppickstore.in
🕐 Monday – Saturday, 10 AM – 6 PM IST
⚡ Resolution within 48 hours of complaint registration
10. Contact Us
📧 support@toppickstore.in
🕐 Monday – Saturday, 10 AM – 6 PM IST
⚡ We aim to respond within 24 hours