Frequently Asked Questions (FAQ)
❓ Frequently Asked Questions
Have questions? We've got answers. If you don't find what you're looking for, email us at support@toppickstore.in.
📦 Orders & Payments
Q: How do I place an order?
Simply browse our store, add products to your cart, and proceed to checkout. Fill in your delivery details and choose your preferred payment method (prepaid or COD) to complete your order.
Q: Can I pay with Cash on Delivery (COD)?
Yes! We offer COD on most orders across India for orders up to ₹5,000. Just select "Cash on Delivery" at checkout and pay when your order arrives.
Q: What payment methods do you accept?
We accept UPI (Google Pay, PhonePe, Paytm), Debit/Credit Cards, Net Banking, and Cash on Delivery.
Q: Is it safe to pay online on TopPick?
Absolutely. All online payments are processed through Razorpay, a trusted and RBI-compliant payment gateway with 256-bit SSL encryption. We never store your card details.
Q: Can I modify or cancel my order after placing it?
Orders can be cancelled or modified within 12 hours of placing them. After that, they enter the processing/dispatch stage and cannot be changed. Email us immediately at support@toppickstore.in if you need to make changes.
🚚 Shipping & Delivery
Q: How long does delivery take?
Delivery typically takes 3–5 business days in metro cities and 5–8 business days in other areas. Remote locations may take up to 12 business days.
Q: Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders above ₹499. Orders below ₹499 have a nominal shipping charge.
Q: How do I track my order?
Once your order is dispatched, you'll receive a tracking number via SMS and email. Use it to track your shipment in real time on our courier partner's website.
Q: Do you ship to all parts of India?
We ship to most serviceable pin codes across India. Enter your pin code at checkout to confirm availability in your area.
Q: My order hasn't arrived yet — what do I do?
If your order hasn't arrived within the estimated timeframe, please contact us at support@toppickstore.in with your order number. We'll investigate and get back to you within 48 hours.
🔄 Returns & Refunds
Q: What is your return policy?
We accept returns within 7 days of delivery for unused products in original packaging. See our full Return & Refund Policy for details.
Q: I received a damaged/wrong product. What do I do?
We're sorry about that! Please email us at support@toppickstore.in within 48 hours of delivery with photos of the product and your order number. We'll arrange a replacement or refund promptly.
Q: How long does a refund take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. For COD orders, we'll refund via bank transfer or UPI.
Q: Can I exchange a product?
We currently don't offer direct exchanges. You can return the item and place a new order for the product you want.
💰 Discounts & Offers
Q: Do you have any discount codes?
Yes! Use WELCOME10 for 10% off your first order, and SAVE20 for 20% off orders above ₹999. Check our announcement bar for the latest offers.
Q: Can I use multiple discount codes on one order?
Only one discount code can be applied per order at checkout.
Q: Are your sale prices real?
Absolutely. The prices you see are the prices you pay. Our crossed-out prices reflect the standard market retail value of the product — we simply offer them to you at a better price.
📧 Still Have Questions?
Email us at support@toppickstore.in or visit our Contact Us page.
🕐 We're available Monday – Saturday, 10 AM – 6 PM IST.